Online help vs. live FAQ

To clear up some confusion…

Online help

  • fastest way for me to address any new issues.
  • steady streams of new answers, day-by-day, week-by-week, as fresh new questions from avies get answered.
  • addresses more issues than notecards, (notecards quickly become unreadable with too many topics).
  • searchable, a huge plus.

Live FAQ

  • addresses the most common questions.
  • addresses new issues, but mostly if they are significant or common enough.
  • updated less often than online help.
  • preserves immersion for avie without going to the browser.

There, now you know when to use which.

Lulu Ludovico

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